Get in touch

Spindog Casino contact: reach a real person in minutes

Reach Spindog Casino support by chat, e-mail or phone, 24 hours a day, 7 days a week, in English and three other languages.

Contact support Licensed. Audited. Encrypted.

Paid out today

546,925 £

1,784 Playing now

Regulated by the UK Gambling Commission since 2010 (licence 24934-5992-R-300441).

Average withdrawal processed in 18 minutes. £31M paid weekly.

256-bit AES encryption and eCOGRA certified for fair play.

Speak to a human

Spindog Casino support: three ways to a person

Use this page the moment something needs a human answer, not a guess.

Can I chat with someone now?

Best for a quick question you want settled on the spot: live chat reaches a person in around two minutes, whatever the hour in the United Kingdom.

Start chat

When you need it in writing

Best for documents, statements and anything you want in writing: write to [email protected] and a reply usually arrives within four hours.

Write to us

Can I speak to a person?

Best for card and payment problems you would rather talk through: call +44 20 5837 1010 (GMT) and you are typically speaking to someone in two minutes.

Call us

Playing from the UK

Check the UK details below before you call

Our UK players get the same patient explanations as everyone else, just on a local number and in their own time zone.

How to reach us

UK phone+44 20 5837 1010

Support time zoneGMT

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Who supervises us

Supervisory authorityUK Gambling Commission, 24934-5992-R-300441

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Help that sits outside the casino walls

Spindog Casino does not run these services and cannot see what you discuss with them. Three independent organisations across the United Kingdom offer free, confidential advice to anyone worried about gambling, whether that is your own play or someone else's.

GamCare. Trained advisers offer free, confidential support for anyone affected by gambling, by phone or in local services.

BeGambleAware. A national campaign point of contact linking people in the United Kingdom with free, confidential help in their area.

GAMSTOP. A self-exclusion scheme that blocks you from gambling with many licensed operators for a set period of your choosing.

Choose a desk

Department addresses for accounts, money and privacy

After reading this, you will have picked the desk that answers your kind of question fastest.

Account desks

General support questions[email protected]

Document verification checks[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and disputes[email protected]

Personal data requests[email protected]

Business and partnerships[email protected]

Operator facts

Who is actually behind this casino?

Useful the moment you want to confirm which company answers for your account and your balance.

The company

Registered nameSpindog Casino Ltd

Company numberCompany No. 53404084 (United Kingdom)

Registered addressHigh Street, Birmingham

The licence

RegulatorUK Gambling Commission

Licence number24934-5992-R-300441

Written contact

E-mail[email protected]

Know the wait

How long will you actually wait?

Spindog Casino answers every channel around the clock, and these are the usual waits before a person replies.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 5837 1010

Phone waiting time2 minutes

Complaint route

When a reply leaves you unsatisfied

Removes the worry that a dispute stops at a chat window with nobody above it.

Dates, amounts, references

Describe what went wrong to live chat or [email protected], with dates, amounts and any reference you were given. Support logs it as a complaint, not a general query.

The reply that settles it

A written answer follows, and you can reply to it if something is still unclear. Ask for the complaint to be escalated if the answer misses the point.

When the first answer stands

Unresolved complaints move up to the complaints team at [email protected], who review the case independently of the first adviser. Expect a final position with reasons.

Taking it to the regulator

Still unhappy after that final answer, you can take the matter to the UK Gambling Commission, which licenses Spindog Casino Ltd under 24934-5992-R-300441.

Six answers, no searching

Read this before you get in touch

Useful when a question is small and you would rather not queue for a person.

trustHow long does your verification usually take?+

Once your documents arrive, checks usually finish within 51 hours. A clear photo of each document shortens that, while a blurry or expired one sends it back to the queue. Your account stays open for most play while the review runs.

trustWhy was my issue closed without a proper answer?+

Ask the agent to look at the case again and to explain the decision in writing. If that still leaves you unsatisfied, [email protected] reaches the team that reviews outcomes. Should that route fail, the UK Gambling Commission is the regulator for Spindog Casino Ltd.

trustCan I get help at night and on weekends?+

Yes. Agents answer 24 hours a day, 7 days a week, so late nights and weekends are covered like any weekday. The team works to GMT, which is your clock across the United Kingdom outside British Summer Time.

trustCan I ask for my data or have it deleted?+

Yes. Write to [email protected] and say whether you want a copy of your data or its deletion. The team confirms what it holds and explains any record it must keep under gambling rules. Expect a reply within four hours.

trustDo I need my password to get help?+

You do, though never a password. The registered email address plus your full name is enough to locate an account, and a recent deposit amount settles any doubt. Support will not ask you for a password at any point.

trustWhat happens when I write in a language other than English?+

English is the main language, and agents also cover German, French and Spanish. Say which you prefer at the start of a chat or call and you are routed to someone who speaks it. Replies in English follow within four hours by email.

Spindog Casino asks for these first

Gather these five details first and an adviser can act on the first reply.

Your registered e-mail address and login name
The date and amount of the transaction
A payment reference or screenshot
Any e-mail from support so far
Your account number or player ID