Mid-check right now

Verify your account at Spindog Casino before you cash out

Your licence requires us to confirm who you are; once the papers clear, the whole review takes about 51 hours.

Start verification

Regulated by the UK Gambling Commission since 2010 (licence 24934-5992-R-300441).

Fewer delays

Your check, line by line

It answers the question most players ask first: who is looking at my papers, and how long does it take?

Who checks

Spindog Casino Ltd

Under which licence

UK Gambling Commission, 24934-5992-R-300441

How long

51 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

The clean run

Send your papers straight through the first time

You will finish with every paper sent correctly and nothing left for a second e-mail.

The documents area in your profile

Open your profile and look for the documents area, where each requested paper sits as its own line. Confirm the name on your account matches the name on every file before you go further.

Which paper goes first?

Upload your proof of identity first, since it fixes the name the rest must match. Take the photo on a flat, dark surface with all four corners inside the frame and no glare across the text.

Your address on one full page

Follow with your proof of address, choosing a document that shows your name and your current address together. Send a full page rather than a cropped corner, because a trimmed edge is the most common reason a file comes back.

What arrives after 51 hours?

Wait about 51 hours for the review, then check your registered e-mail for any note from the verification team. If they ask for a better copy, reply once with it attached and keep the subject line unchanged.

Holding the papers

Clean copies in, delays out

It settles which paper answers which question, so you never send the same file twice.

Proof of identity

ConfirmsYour legal name and date of birth

Copy must showAll four corners, photo and dates readable

Proof of address

ConfirmsWhere you currently live

Copy must showFull page, name and address unmasked

Payment method verification

ConfirmsThe card or wallet is yours

Copy must showFirst and last digits, your name, no CVV

Returned papers and their fixes

Out-of-date address evidence. A bill from months back no longer shows where you live today, so the check cannot confirm the address you gave at sign-up. Send a bill dated within the last three months Pick a page showing your full name and address

Why a screenshot fails the check? A picture of a screen strips the fine detail the check needs, and screen captures rarely count as the original document. Photograph the paper copy itself, not a screen Keep the camera square to the page

A complete read the first time. Torn corners, glare or a thumb across the text leave the checker unable to read the whole page from edge to edge. Lay the sheet flat in daylight Frame all four corners in the shot

Why does the casino want to know where my money came from?

Holding a UK Gambling Commission licence, number 24934-5992-R-300441, obliges Spindog Casino Ltd to understand where stakes come from. Treat the request as a routine step of AML work, never as a suspicion about you. Answering it plainly clears the way.

Expect a short list, and send what covers the money most directly.

Recent bank statement
Employer letter or payslip
Savings account summary
Evidence of a property sale
Record of a pension or inheritance

No hidden timing

When the request arrives in your inbox

Odd timing worries players most, so each request below comes with the reason it landed there.

Is this why my payout waits?

Our licence requires identity confirmation no later than your first cash-out, so the request appears the moment you ask for money.

Age confirmed at the door

A quick age confirmation may come at sign-up or at your first deposit, keeping the 18+ rule intact before any play.

A fresh payment route

Swap to a card, wallet or bank transfer we have not seen and you will be asked to show that the account is yours.

Match the name you gave

When the name or address you hold differs from the paper you sent, we ask again so one record covers the whole account.

Skip the waiting

Your file is with us and the payout waits

Useful when a payout sits on hold or a document request lands in your inbox.

Which licence stands behind Spindog Casino?+

The UK Gambling Commission licenses Spindog Casino Ltd under licence number 24934-5992-R-300441, which is the permit that makes the identity and money laundering checks compulsory. Look the number up yourself if you want to see the entry.

How long does the check take once my papers are in?+

Allow 51 hours after your documents reach the team. Most files clear sooner, and a sharp photograph of each page is the quickest route through. Nothing further is needed from you unless something arrives blurred or out of date.

Can I play before I send documents, or do I need the check first?+

The check must be complete no later than your first withdrawal. The casino may also ask earlier, at registration or after the first deposit, so have your papers ready rather than waiting for a payout to stall.

Will they make me send the same papers again next year?+

A fresh copy of a document can be requested if the one on file has expired or become unreadable. Otherwise your verified file stays in place and ordinary deposits and withdrawals run without another request.

Can I send my ID from my phone instead of a scanner?+

Yes, a phone camera is fine. Rest the document on a flat, well-lit surface, avoid glare and shadows, and make sure all four edges sit inside the frame. Screenshots or copies of copies are usually rejected.